Service Portfolio Manager

Service Portfolio Manager
Service Portfolio Manager
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Stand Together | IT and Engineering | Arlington, Virginia Apply Now Apply through our company portal

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society. 

At Stand Together, we’re transforming how infrastructure enables our organization’s mission. The infrastructure team—spanning IT Support, Engineering, Cyber Security, Real Estate, Construction, Facilities, and Operations—delivers the foundational services that make our work possible.

We are seeking a Service Portfolio Manager to unify, govern, and continuously improve how these services are delivered. This role will build the systems, governance, and transparency needed for Infrastructure to operate with discipline, provide measurable outcomes, and create exceptional experiences for our internal customers. 
  • Define, document, and manage the Infrastructure Service Portfolio, detailing ownership, lifecycle, cost, and performance KPIs for each service.
  • Develop and maintain the Service Catalog within the Atlassian Platform as the single source of truth for Infrastructure services.
  • Establish governance frameworks for service intake, change management, and performance reviews.
  • Partner with leaders to develop cost-of-service models that connect spend, effort, and value creation.
  • Create dashboards and reporting mechanisms that show service performance, reliability, user experience, and ROI.
  • Collaborate with cross-functional partners (Engineering, Cyber  & Physical Security) to align and mature service delivery practices.
  • Drive continuous improvement, identifying redundancies, optimizing processes, and ensuring each service contributes directly to organizational outcomes.
  • Lead quarterly and annual service review cadences, ensuring transparency and accountability for results.
  • Embed knowledge management practices, ensuring every service has clear documentation, ownership, and defined success metrics. 
  • Experience in IT Management, or a related field, or equivalent experience that demonstrates significant expertise in IT service delivery and portfolio management. 
  • ITIL Certification (required).
  • Strong proficiency with the Atlassian Enterprise Platform and other service management and collaboration tools (required).
  • 7+ years of experience in IT Service Management (ITSM), Service Portfolio Management, or Infrastructure Operations leadership.
  • Proven experience designing or governing a service catalog and operating model across multiple technical domains.
  • Demonstrated ability to translate operational data into actionable insights through dashboards and analytics.
  • Excellent communicator and facilitator — able to bridge strategy, finance, and operations to drive clarity and alignment.
  • Proven record of building trust and driving accountability in cross-functional environments.
  • Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
  • A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
  • Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
  • Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

Our Values: Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation.   

We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.
© 2025 Stand Together. All rights reserved. Stand Together and the Stand Together logo are trademarks and service marks of Stand Together. Terms like “we,” “our,” and “us,” as well as “Stand Together,” and “the Stand Together community,” are used here for the sake of convenience. While the individuals and organizations to which those terms may refer share and work toward a common vision—including, but not limited to, Stand Together Foundation, Stand Together, Charles Koch Foundation, Stand Together Trust, Stand Together Fellowships, and Americans for Prosperity—each engages only in those activities that are consistent with its nonprofit status.